How to Make a Complaint
If you wish to make a complaint, please contact:
E-mail: neil.evans@bluniche.com
Telephone: +44 7766 417 033
In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s.
The address of the Complaints team at Lloyd’s is:
Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
Telephone: 020 7327 5693
Fax: 020 7327 5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The contact details for the FOS are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK). Email complaint.info@financial-ombudsman.org.uk.
The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk.
How to Make a Complaint
If you have any questions or concerns about the policy or the handling of a claim please contact your broker through whom this policy was arranged.
If you wish to make a complaint in respect of your policy or your claim, you can do so at any time by referring the matter to:
Ed Mitchell
BluNiche Risk Services Limited
Open Space Business Centre, Blackmore Vale Road,
Willow End Park, Malvern, Worcestershire, WR13 6NN
Telephone: +44 (0) 7825 032526
E-mail: ed.mitchell@bluniche.com
If you remain dissatisfied after we have considered your complaint, or you have not received a decision by the time we have taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:
Exchange Tower
London
E14 9SR
E-mail: complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services and can look into most complaints from consumers and small businesses where eligible. For more information, contact the FOS on the above number or address, or view their website: www.financial-ombudsman.org.uk
Alternatively, as Chaucer Insurance Company DAC is based in Ireland, you remain dissatisfied after we have considered your complaint, or you have not received a decision by the time we have taken forty (40) business days overall to consider your complaint, you may raise the matter with the Financial Services and Pensions Ombudsman (FSPO), an independent body that adjudicates on complaints, at the:
Financial Services and Pensions Ombudsman
The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS (depending on the type of insurance and the circumstances of your claim) if your insurer is unable to meet their financial obligations under this policy. A claim under this type of insurance is covered for 90% of the claim with no upper limit.
Financial Services Compensation Scheme
10th Floor
Beaufort House
15 St Botolph Street
London,
EC3A 7QU
Telephone: 0800 678 1100 or 0207 741 4100
Website: https://www.fscs.org.uk
Ombudsman (FSPO), an independent body that adjudicates on complaints, at the:
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin
D02 VH29
Republic of Ireland
Telephone: +353 1 567 7000
Email: info@fspo.ie
Website: www.fspo.ie